Refund Policy

1. Refund Rule

Airmax does not provide refunds except when a payment is debited from your bank/card/UPI account but the transaction is not reflected in the portal as successful.

2. Eligible Case

A refund is considered only if all conditions below are met:

• Amount was debited from your payment source.
• Portal did not record the payment as successful.
• Failure is confirmed by our payment verification.

3. How to Request

• Email: airmax@airmax.co.in
• Phone: +91 92383 06670
• Share transaction ID/UTR, date, amount, and payment proof.

4. Processing Timeline

• Verification: usually within 3 to 5 business days.
• Approved refund initiation: usually within 7 to 10 business days.
• Final credit depends on banking/payment partner timelines.

5. Non-Refundable Cases

• Successfully completed and reflected transactions.
• Activated or consumed subscription/service periods.
• Partial usage, plan changes, or early cancellation requests.