Refund Policy

1. Refund Rule

Airmax does not provide refunds except when a payment is debited from your bank/card/UPI account but the transaction is not reflected in the portal as successful.

2. Eligible Case

A refund is considered only if all conditions below are met:

• Amount was debited from your payment source.
• Portal did not record the payment as successful.
• Failure is confirmed by our payment verification.

3. How to Request

• Email: airmax@airmax.co.in
• Phone: +91 92383 06670
• Share transaction ID/UTR, date, amount, and payment proof.

4. Processing Timeline

• Verification: usually within 3 to 5 business days.
• Approved refund initiation: usually within 7 to 10 business days.
• Final credit depends on banking/payment partner timelines.

5. Non-Refundable Cases

• Successfully completed and reflected transactions.
• Activated or consumed subscription/service periods.
• Partial usage, plan changes, or early cancellation requests.

6. How a Refund is Paid

An approved refund is returned to the original payment method — the same card, bank account or UPI handle the payment came from — unless you ask us in writing to send it elsewhere and we are able to. We cannot refund to a different person or account on request alone.

Once we initiate it, the time to reach you depends on your bank or payment provider, typically 5 to 10 working days. The transaction fee charged on the original payment is not returned to us and is not part of the refund.

7. Cancelling Your Subscription

There is no lock-in. To cancel, message us on WhatsApp or email airmax@airmax.co.in from the contact we have on record, and we will confirm.

• Your service runs to the end of the period you have already paid for.
• An unused part of a paid period is not refunded (see section 5).
• Download anything you need before your validity ends. After it expires your data is retained for a limited period and then permanently deleted — ask us for the exact date for your account, or see it on your My Account page.

Grievance Officer

If something has gone wrong and the usual support channels have not resolved it, write to our Grievance Officer. We acknowledge every complaint within 48 hours and aim to resolve it within one month.

Name

Sushil Kumar Sharma

Designation

Grievance Officer

Email

airmax@airmax.co.in

Phone

+91 92383 06670

Address

AIRMAX, Post Office Road, Rajgangpur, Odisha 770017, India