Privacy Policy

Last updated: September 2026

1. Overview

Airmax Cloud is committed to protecting your personal information. This policy explains what we collect, how we use it, and how we protect it.

2. Information We Collect

Account details such as name, email, phone number, and company name.
Billing and transaction details required for payments and invoicing.
Technical and usage data such as IP address, browser, device, and activity logs.

3. How We Use Information

To create and manage your account and provide subscribed services.
To process payments, renewals, and service-related communications.
To improve service quality, security, and support response.
To comply with legal and regulatory requirements.

4. Sharing of Information

Airmax Cloud does not sell personal data. Information may be shared only:

With payment and infrastructure partners for service delivery.
With authorized vendors under confidentiality obligations.
When required by law, legal process, or legitimate security needs.

5. Cookies and Session Data

We use essential cookies and session storage for login, security, and user preferences.

On our public website we also use Google Analytics and the Meta Pixel. They set cookies to measure which pages, ads and buttons (such as WhatsApp, Call or Pay) people use, and whether a visit led to an enquiry or a purchase (the plan and amount). Like any website request, they also receive standard browser details such as your IP address and device type. We never send them the name, phone number, email address or message you type into our forms.

When you buy a plan on our website, our server also tells Meta that the purchase happened (the amount, a payment reference, your IP address, browser details and the Meta Pixel's cookie ID), so we can measure our ads accurately. It never sends your name, phone number or email address.

You can limit this through your browser's cookie settings or your Facebook ad preferences. You may disable cookies in your browser, but parts of the service may not function properly.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. No online system is fully risk-free, but we continuously improve our controls.

7. Data Retention

We retain data only as long as needed for service operations, legal compliance, dispute handling, and security purposes.

8. Your Rights

You may request access, correction, or deletion of your personal data, subject to legal and operational requirements.

9. Changes to this Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated date.

10. Contact Us

For privacy-related questions, contact us at airmax@airmax.co.in.

Grievance Officer

If something has gone wrong and the usual support channels have not resolved it, write to our Grievance Officer. We acknowledge every complaint within 48 hours and aim to resolve it within one month.

Name: Sushil Kumar Sharma
Designation: Grievance Officer
Email: airmax@airmax.co.in
Phone: +91 92383 06670
Address: AIRMAX, Post Office Road, Rajgangpur, Odisha 770017, India